1. INTRODUCTION

Performance Coating Solutions ("PCS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy

explains how we collect, use, disclose, and safeguard your personal information when you visit our website at

performancecoatingsolutions.com (the "Site"), contact us, book our services, or interact with us through any digital

channel — including SMS, phone, email, or social media.

By using the Site or providing us with your information, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect information you voluntarily submit to us, including when you request a quote or book an appointment, submit

a contact form, text or call our business line, sign up for promotional communications, or respond to surveys or feedback

requests.

This information may include: full name, phone number (including mobile number for SMS), email address, vehicle

year/make/model and condition, service preferences and budget information, and any other information you choose to

provide.

2.2 Information Collected Automatically

When you visit our Site, we and our third-party service providers automatically collect certain technical information,

including: IP address and approximate geolocation, browser type and version, operating system and device type, pages

viewed and navigation path, referring URL, and data collected via cookies and similar tracking technologies.

2.3 Information from Third-Party Sources

We may receive information about you from third-party platforms, including Meta (Facebook/Instagram) when you

interact with our paid advertising campaigns, Google Analytics and review platform data, and publicly submitted reviews

you post about our business.

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery — to schedule appointments, confirm bookings, process payments, and fulfill the services you

request.

3.2 Communication — to respond to your inquiries, send appointment reminders, provide service status updates, and

deliver post-service follow-ups.

3.3 AI-Assisted Responses — your messages and inquiry data may be processed by AI automation systems we use to

respond to inbound communications. These systems are operated on behalf of PCS and are subject to this Privacy

Policy. AI systems do not store your data independently of our systems.

3.4 Marketing and Advertising — to send you promotional offers via SMS, email, or other channels (where you have

provided consent); and to run targeted and retargeted advertising campaigns on Meta platforms using aggregated or

hashed audience data.

3.5 Business Operations — to analyze service demand, improve our offerings, manage customer relationships, and

generate business performance reports.

3.6 Legal Compliance — to comply with applicable laws, respond to legal process, enforce our Terms of Service, or

protect the rights, property, or safety of PCS, our customers, or the public.

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 What We Use. Our Site uses cookies, web beacons, pixels, and similar technologies. This includes session cookies

(expire when you close your browser), persistent cookies (remain to remember your preferences), the Meta Pixel (tracks

actions visitors take on our Site to measure advertising effectiveness), and Google Analytics (tracks aggregate visitor

behavior).

4.2 Your Choices. You may control cookies through your browser settings. Disabling cookies may affect certain Site

functionality. You may opt out of Meta Pixel tracking at facebook.com/settings and opt out of Google Analytics at

tools.google.com/dlpage/gaoptout.

5. SMS AND PHONE COMMUNICATIONS

5.1 When you provide your mobile phone number, you consent to receive SMS/MMS communications from PCS as

described in our Terms of Service.

5.2 Your mobile phone number is used solely for business communications related to PCS services and marketing

(where consented). We do not sell or rent your phone number to third parties for their own marketing purposes.

5.3 SMS communication data — including message content and timestamps — may be stored within our customer

relationship management (CRM) system for record-keeping, service improvement, and compliance purposes.

5.4 Opt-Out. Reply STOP to any SMS to unsubscribe from marketing messages. Reply HELP for assistance.

6. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following limited circumstances:

6.1 Service Providers and Technology Partners

We share information with trusted third-party vendors who assist in operating our business, including:

— CRM platform — stores contact records, conversation history, appointment data, and automation workflows

— SMS and phone infrastructure providers — transmit SMS messages and handle call routing

— Payment processors — process transactions securely (we do not store full payment card data)

— Email and communication platforms — deliver email communications

— Digital advertising platforms — Meta and Google, for ad delivery and campaign management

— Video production and content platforms — used to produce and distribute marketing content on behalf of PCS

All service providers are contractually required to use your information only to perform services on our behalf and to

maintain appropriate security standards.

6.2 Legal Requirements

We may disclose your information if required by law, court order, subpoena, or governmental authority, or if we believe

disclosure is necessary to protect our rights or prevent harm.

6.3 Business Transfers

In the event PCS is involved in a merger, acquisition, or business transfer, your information may be transferred as part of

that transaction. We will notify you of any such change and the resulting privacy implications.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, maintain our

business records, and comply with legal obligations. Appointment records, service history, and contact information are

typically retained for a minimum of 3 years following your last service interaction. You may request deletion of your data

subject to applicable legal retention requirements (see Section 9).

8. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical security measures to protect your

personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of

transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to promptly

investigating and notifying you of any breach affecting your personal data as required by applicable law.

9. YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have the following rights regarding your personal information:

9.1 Access — request a copy of the personal information we hold about you

9.2 Correction — request correction of inaccurate or incomplete information

9.3 Deletion — request deletion of your personal information, subject to legal retention requirements and active service obligations

9.4 Opt-Out of Marketing — opt out of marketing communications at any time via unsubscribe links or by replying STOP to SMS

messages

9.5 Do Not Sell — we do not sell personal information. If this practice ever changes, we will provide opt-out mechanisms as required by

applicable law

Florida Residents: Florida law provides certain rights regarding commercial solicitations and data security breach

notifications. PCS complies with the Florida Information Protection Act (FIPA) and all applicable Florida consumer

protection laws.

To exercise any of these rights, contact us at the information provided in Section 12. We will respond to verifiable

requests within 30 days.

10. CHILDREN'S PRIVACY

Our Site and Services are not directed at children under the age of 13. We do not knowingly collect personal information

from children under 13. If you believe we have inadvertently collected such information, please contact us immediately

and we will take steps to delete it.

11. THIRD-PARTY PLATFORMS AND LINKS

This Policy applies only to information collected by PCS through our Site and direct communications. It does not apply to

third-party platforms such as Facebook, Instagram, Google, or any other linked service. We encourage you to review the

privacy policies of any third-party platforms you interact with, including those through which our ads are delivered.

Your interaction with Meta platforms is subject to Meta's Privacy Policy at meta.com/privacy/policy.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal

requirements. We will post the updated Policy on this page with a revised "Last Updated" date. Your continued use of the

Site following any update constitutes acceptance of the revised Policy.

13. CONTACT US

Company: Performance Coating Solutions

Location: Plantation, Florida

Website: performancecoatingsolutions.com

Phone: 239-571-7152

Email: [email protected]